Technical Services Support & Repair
What to do if you think your computer has a fault.
During class, if you have a simple problem with understanding the application - your teacher is the first line of support. A peer might also be able to help.
For major software issues:
Functionality or configuration issues should be managed first via a Google search, then through our IT Department.
For software faults and installation issues, log the problem into the Help Desk.
For hardware and software issues:
If it is a BYOT computer, you will need to activate your support system. If you would like a second or more experienced opinion on how to address the problem, visit our IT Department. Repairs maintenance and troubleshooting remain your responsibility.
For College provided hardware, please log the issue with IT. In all cases, please ensure you have a current backup of all your important files.
- School files
- Music or video etc
No responsibility will be taken for backing up files for you, nor for trying beyond reason to recover your files from a dead hard drive.
Troubleshooting tips and tricks
Restart regularly to ensure upgrades and updates have an opportunity to install.
For more information, please contact:
Mr Ross Gailer
Tel: (+612) 6770 1700